High Tech Needs High Touch
WE CAN HELP WITH THAT.
Technology empowers educators to engage with learners in new and creative ways, to spend more time teaching and less time grading, with enhanced learner outcomes.
A smooth onboarding experience builds customer confidence in your products and in your brand. It reduces service calls (and costs), helps to retain
customers, and is a vital step in developing loyal, brand advocates.
WE’RE DIGITAL TRAINING AND ON-BOARDING EXPERTS.
We’ve trained thousands of instructors, students and employees on dozens of digital educational platforms. We specialize in smooth, successful on-boarding. It’s our superpower.
We are fluent in Blackboard®, Canvas, Brightspace by D2L, and Moodle, and we can ramp up quickly to meet your customer, or employee, training needs.
And the day doesn’t always stop at 5 p.m. So our trainers offer flexible scheduling and one-on-one support. Day or night, your customers will receive the tailored help they need at a time that works best for them.
LET US DELIGHT YOUR CUSTOMERS.
We conduct post-onboarding feedback surveys, further informing and perfecting our process. This feedback loop ensures 100% satisfaction from our trainees and
our clients.
Our passion is your success. Whether it’s weekly customer training webinars, customer support team augmentation, new product training for employees, or one-on-one customer onboarding, you can be confident that Partner in Publishing will delight your customers or employees.
THE PIP ONBOARDING PROCESS
- TRAINING REQUESTS: Your sales team submits
training requests directly to PIP. This helps your team
retain control of how PIP supports them and their
customers - INSTRUCTOR SCHEDULING: We contact instructors personally and use scheduling automation for calendar booking
“Excellent personalized one-on-one training
session. Very knowledgeable, personable
individual. Providing a recording of the
session is an excellent process.”
- VIRTUAL TRAININGS: Customers are trained via screen-shared, virtual learning sessions in durations that fit their learning or onboarding needs.
- SESSION RECORDINGS: Training sessions are recorded and made available to customers (for future reference) and to company representatives as requested. After every session, a training summary
and any customer-requested follow-up requests are
delivered to the associated company representative. - SATISFACTION SURVEY: Following each training session, instructors are asked to complete feedback surveys to rate their experience. This data is synthesized to improve future trainings.
- CONTINUOUS SUPPORT & FEEDBACK:
Ensure happy, loyal customers with superior support
and constant feedback. In addition to training, we can provide customer support augmentation, administer
qualitative or quantitative customer satisfaction
surveys and creative self-serve training videos. Let us know how we can help delight your customers.
- CONTINUOUS SUPPORT & FEEDBACK:
Live support
24-hour response time
- Experience with a breadth of LMS platforms
Marketing
Customer support integration
Training webinars
Technology onboarding
“It is great that you offer this one-on-one training, and I saved hours of
time by not having to learn this on my own by trial and error. My trainer was patient, knowledgeable, and made me very comfortable with the material. I am sure I will have more questions later, and I’m very encouraged knowing how helpful and supportive my
trainer will be.”